Contact us if you would like a hard copy of this listing. We would also 
be happy to provide a complete list of business references with contact names and phone numbers.

 Here is a recent listing of participant and media comments.

 "Excellent, inspiring, very informative and useful. I enjoyed the whole thing, from voice tonality to establishing rapport. Very good!"
                                    S. MCSHAW, BUMC Chaplain

"I was able to experience a deeper understanding of the Hispanic people and their culture. Even the slightest attempt to speak Spanish is welcomed with deep appreciation. The prayers and expressions to use in pre-op visits are practical."
                                     S. D, Parkland Health & Hospital System

"The facilitator is very affirming and encouraging. Willing to connect with us at our level. Patient. I enjoyed the hands-on activities, the CDs, and the sensitivity to our busy schedule. I plan to start reviewing the material and repeating everything three times."
                                         M.C., All Saints Hospital

"Excellent program based on the techniques we were taught on how to connect with customers and employees by building rapport and gaining trust."
                                              H. Harden, Division Director

"He sure helped me learn how to talk to our international guests."
                                              Recent Participant

"I will begin to listen better and take control ... Your made me a better manager and helped me lose some of my job-related stress."
                                              H. Reynolds

"It's great to know that the solutions to some of the most common misunderstandings in your work are things you already know. You just need to pay more attention to others."
                                               M. Paz, Sales Manager

"During my professional career I have attended many seminars and presentations by speakers and trainers. Your Leaders Without Borders is among the top three..."
                                              R. Regan, Division Manager

"It's amazing what we don't see because we were born and raised in this country. Your expertise really opened our eyes and we appreciate it..."
                                             A. Rodriguez, HR Manager

"The practical, useable information is what my staff raved about. They found your consulting and subsequent presentation extremely valuable."
                                            S. Stewart, Department Director

"Thanks to your services we have been able to pull off two bilingual conventions, flawlessly."
                                               VP Marketing

"Leaders Without Borders went a long way to improve our manager's ability to work with our Spanish-speaking employees. We look forward to a continued relationship."
                                            CEO Manufacturing Company

"Your insights really proved themselves as we go out and minister to Spanish speakers. Most of us now know how to act around people we thought we didn't understand."
 

"Your program helped me understand how to address my staff. I believe it will make a difference like few others can" 
                                              S. MORALES, Franchisee

"This seminar (Leaders Without Borders) helps many managers better communicate with and “respect” their employees." 
                                              J. THOMAS, Restaurant Manager

"Very educational. Hit the nail right on the head for 50% of our current challenges." 
                                             D. JOHNSON, Franchisee

"This served as a wake up call for most of us! Much needed in all managers’ toolbox. Keep up the good work!" 
                                            D. MEDINA, Owner/Manager

"Extremely important. You taught us a lot about our employees that before we only assumed and in some cases were incorrect. Great use of stories in explanations." 
                          J. BUCKNER, Franchisee 26 Restaurants

"It is vital for our future success to communicate better with the Hispanic consumer as well as become more “user friendly’ to the Hispanic employee and manager. Today you taught us how to do that." 
                                    D. WILKINSON, Manager

"I will be sure to use – and share – your ideas to improve relations with my Spanish-speaking employees." 
                                    K. FREDRICK, Division Manager

"We are all constantly working to build and maintain a cohesive team. Understanding cultural differences and values helps to bridge gaps and achieve that goal." 
                                      J. ROBERTS, Owner 22 Units

"I thought it was very helpful, comprehensive and practical. We’ll use everything we learned." 
                                    K. OSBORN, Manager, Owner

“We have experienced a decrease in turnover as a result of the training provided by Leaders Without Borders. We look forward to continuing our relationship” 
                                   S. ROSSI, Human Resources, Hotel  

“The Training was fun and full of useful information. I am ready to use your ideas immediately.” 
                                       B. GOLDSTONE, Manager

“Using the communication techniques has really changed the way I direct and manage my staff. All for the better!” 
                                       P. SPINDEN, Director, Operations

“Our Leaders finally know how to manage a staff that speaks only Spanish, or little English.  Before they were at a loss, being Anglo-American.  Now I see them more confident and self-assured. At the same time, our staff of about 1,200 is interacting much better with our customers and their managers.” 
                                    F. FENTON, President/CEO

“The State-of-the-Art presentations and delivery methods are among the best in the industry. The curriculum is current and we each learned about the multicultural/Spanish only market and found educational needs we were not aware of.” 
D. LAMB, Director of  Curriculum Development - South Florida Housekeeping Institute

"The best part of the training sessions is the flexibility of the instructor to meet the class needs."
                                       M.S. HUNT, Chaplain, BUMC
 
"I recommend it to anyone who desires to become more aware of the Hispanic and other cultures in the service area as well as the Spanish language." 
                                       Rev. P. SUTTON, Chaplain, BUMC

"I now feel more aware of other cultures and customs."

"Thanks to this training, I actually now have the courage to attempt elementary pastoral care to our Spanish-speaking patients, their families and staff. The combination of written materials, tapes and class time interaction enhanced my practice."
                          M. FINNIN, Parkland Health & Hospital System


"Carlos brings tremendous passion and energy to sharing his experience, information and vision. He encourages us and allowed us to be “less than perfect”. Also, the prayers and scriptures on cards are a great idea." 
                                  R.L. DUNCAN, BUMC Chaplain

"Carlos makes learning fun. He puts language in the context of developing relationships. The CDs are a great resource."

Additional Comments  ... 

In my 15 years of employment, this seminar has been without a doubt the most realistic, meaningful and informative.
It helps you be more flexible and open to other people so you can connect.

This program allowed me to reevaluate my words, actions and communication with my management staff, peers and advisors.

Carlos made the day pass quickly and very interesting.

The material covered is useful for work and home.

Valid and solid points. Charisma of instructor. Effective and easy to understand format.

I really enjoyed it. It reinforced ideas/thoughts that we should already know and apply every day. Carlos Sanchez made this class very interesting.

Carlos was amazing; he explained things clearly and effectively.
He made me realize the things I have to change about myself to help my staff.

New and different way of looking at many topics; don’t say no, body language, time, assumptions, levels of adaptation.

The dissection of the evolution of people. How to handle and adapt to other’s state of mind and living accommodations.

It was delivered clearly, very informative, very down to earth.
Extremely realistic. For the first time I have probably retained 90% of the information. “Love the stories and references.”

Carlos did a masterful job in presenting the program and keeping everyone interested and involved.

Carlos is fantastic at reading people and I like that he not only gave an interesting seminar but that he gave personal experiences to make things clearer.

Great information, easy and simple to understand. Lots of good ideas to motivate change of attitude.

I liked the practicality of the tips being offered. Implementation is attainable. It was a lively session!

The ideas on how you can show your employees that they are appreciated. How important it is to say hello to everyone, every day.
The connection the speaker (Carlos) had with me. The analogies he used.

The diversity of information provided as well as how to apply it to common situations.

Great! The tools that make you look at things with a different perspective.

Identify individual needs. Deal with every employee on a case-by-case basis.

The idea of saying what you are going to do and not what you are not going to do.

Say what I want in communication. Body language. Address and speak about what is important to people.

Great lessons on self-awareness, communication and flexibility.
I will focus on my personal thoughts in order to avoid/reduce stress from work or my personal life.

I wall start to adapt to each of my employees on a personal; level, to gain better relationships.

Eliminating “no” from my vocabulary. This will help me in my relationship with my son. Also avoiding the use of ‘don’t’.

Self-awareness of my behavior, improve my communication skills.
Increased flexibility and knowing how to communicate and understand different people and behaviors. Avoid saying “No.”


Avoid saying the word ‘no’ or using the term ‘don’t.’ Change the way I think before I try to change another. Saying, “What did you do to create the problem?” when you are approached.

Pay attention to my body language and tone of voice as well as my employees. Also, pay attention to their facial expressions.

Changing the way I think if the results don’t match what I want.
Try to understand how people think and how to effectively communicate with people who have different beliefs.

"Leaders Without Borders goes into and tells us the things which are not usually spoken about in other Leadership seminars.”

“Do not put limits on your own potential and you won’t put limits on your staff – great words to live by.”

All I could say, “Outstanding!”

"Eye opening from a different angle. Refreshing."