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Build Bridges Between English and Spanish Speakers for Enhanced Trust, Respect and Collaboration.   Our Flagship Presentation   If your audience is made up of leaders that work with or want to positively influence their Spanish-speaking employees, consumers, patients or the community in general, this one-of-a-kind presentation will show them the way.   Based on over fifteen years of research and implementation, this workshop delivers useable tools leaders can use to improve interactions with the Spanish-speaking workforce while enhancing relationships in their area of accountability.

An ideal audience includes professionals from a variety of industries that:

▪ Employ Spanish speakers 

▪ Manage establishments that serve Spanish speakers

▪ Sell to the Spanish-speaking consumer

▪ Provide goods and services to Spanish speakers

▪ Want to improve their leadership effectiveness

▪ Want to increase trust, respect and loyalty

▪ Want to learn to achieve world class results through presenting

▪ Are interested in improving department performance

▪ Want to anticipate challenges and avoid intercultural conflicts

▪ Have a language and cultural barrier they need to mitigate

This program is designed to enhance teamwork, create synergy, and maintain a long-term environment of trust, respect and awareness. 

Immediate Take Aways 

You will learn:  

    ·  The best way to LEAD a group of Spanish speakers to empowerment.
 
    ·  Why it is best NOT to translate information using software.

·  Why English speakers MUST take the initiative and embrace the new population.

 

·  How to PROVIDE culturally intelligent health care.

 

·  Why learning Spanish will NOT fix communication challenges.

 

·  How to break the COMMUNICATION BARRIER using advanced communication techniques.

 

·  About the GREAT business OPPORTUNITY and untapped potential that exists with the Spanish-speaking population.

 

·  Why you should NEVER confuse one ethnic group with another.

 

·  How to DIFFUSE intercultural conflicts.

 

·  The BEST WAY to put together a targeted marketing campaign.

 

·  What to do if you make a MISTAKE when working with translators.

 

·  How to IDENTIFY true leaders in your organization.

 

·  How an eventual immigration reform WILL impact you.

 

·  How to design a translation CRITERIA that gets results.

 

·  Why you MUST expect more of your Spanish-speaking employees, residents and families.

 

·  How to EMPOWER people so they don’t feel you are imposing the American way of life.

 

·  How to QUICKLY establish TRUSTING relationships.

 

·  How to MAXIMIZE your INFLUENCE over all people including the Spanish-speaking population.

 

·  To achieve WORLD CLASS RESULTS with a Spanish-speaking staff.

 

·  How to provide EXCEPTIONAL services to people who speak mostly Spanish.

 

·  How to IDENTIFY CULTURAL NUANCE so you know what to do if people surprise you with their actions.

 

     "In Leaders Without Borders, you will find the wisdom, insights, strategies, and ideas for navigating the challenges of a diverse workforce and how you can help people reach their highest potential."

 

MARK LEBLANC

Author of Growing Your Business!

Learning Topics

• The new U.S. demographic reality
• Leading with cultural intelligence
• Understanding the first and second generation mindset
• The seven Claire Graves world views and their impact on leadership
• Communication beyond language barriers
• Preventing cultural conflicts
• Paving pathways to empowerment
• Transformational leadership
• Five key bridge-building behaviors
• Global thinking and domestic strategy
• Seven ways to show respect and create synergistic relationships

You Receive

- A copy of the book, "Leaders Without Borders"
- A forty-five page manual
- A certificate of completion

Delivery Formats

This workshop is delivered in a full day format.

To view what others said about this program, click here.