Building Bridges Between English & Spanish Speakers

This one-of-a-kind book was written specifically for leaders who work with a Spanish-speaking staff. 

From start to finish its 165 pages are filled with information, case studies and strategies that help you master the cornerstones of Transformational Leadership and interact with their employees like never before.

In addition to learning about the Spanish-speaking culture, managers can also implement simple steps that will help them enhance employee satisfaction and improve morale in any culturally mixed environment.  

$19.95/USD

 Embracing the Spanish-speaking Community

Do your residents speak mostly Spanish? Would you like to dramatically improve relations with the Spanish-speaking community?

If you answered yes to these questions, then this special program is for you.

The City Government Package provides the Leaders Without Borders framework you need take the ideas introduced in the book and turn them into practical skills.

Program Includes:

Complete Leaders Without Borders Training Library
Master Copy of the Participant’s Manual
(4) Additional Copies of the Book
Specialized Spanish Without Borders for:
· Managers & Supervisors
· Police Officers
· First Responders
· Fire Fighters
· Family Services
· English/Spanish Laminated Cards

Includes 1 manual and 12 Compact Discs.

        $299.00/USD   

The Leaders Without Borders training library provides the complete framework you need take the ideas introduced in the book and turn them into practical skills.

Each bridge-building strategy is fully covered complete with assessments, checklists and action items. From contrasting values to leading with cultural intelligence and enhanced communication, each section provides the knowledge you need to build bridges between English and Spanish speakers in the workplace.

Topics on Compact Disc include:

1. Lead With Cultural Intelligence
2. Challenging Assumptions & Shifting with World Views
3. Practice Enhanced Communication
4. Anticipate Cultural Conflicts
5. Consider the Dark Side
6. Pave Pathways to Empowerment
7. Become a Transformational Leader
8. Starting Point Action Plan

Includes 1 manual and 8 Compact Discs.

            $249.00/USD  

 Treating the Spanish-Speaking Community

Do your patients and their families speak mostly Spanish? Are you located in a Spanish-speaking service area?

If you answered yes to these questions, then this special program is for you.

Providing HealthCare Without Borders provides the Leaders Without Borders framework you need take the ideas introduced in the book and turn them into practical skills.

Program includes:

 [1] Complete Leaders Without Borders Training Library
 [1] Master Copy of the Participant’s Manual
 (4) Additional Copies of this Book
 - Web Support

Specialized Spanish Without Borders for:
· HealthCare Professionals
· Nutrition Services
· Environmental Services
· Emergency Responders
· HealthCare Pastoral Care
· Laminated Cards

Includes a manual and 12 Compact Discs.

     $299.00/USD

Toward Cultural Competence

Designed exclusively for HealthCare professionals who want a detailed profile of the many cultures that make up their service area.

This reference manual includes demographic projections, communication strategies, cultural information and much more.

It also includes these major topics:
- The Definition of Cultural Competence.
- Traditional American Values.
- Contrastive Analysis of Major Cultural Groups.
- Common Provider Assumptions.
- Key Differentiating Factors Among Cultures.
- The Elements of Cultural Sensitivity. 

Health Related Profile of Over 37 Ethnic Groups Including:

- Common Beliefs, Attitudes and Values Surrounding Care.
- Spiritual and Religious Practices of Over 14 Major Religions 
- A Description of Over 35 Healing Practices.
- Enhanced Cross-Cultural Communication Strategies.
- The Definition of Linguistic Competence.
- How To Establish Trust and Show Respect.
- An Updated Outline of the CLAS Standards.
- Strategies for Working With Interpreters.
- Clear Examples of Successful Implementation.
- Over 230 pages of current information.

This manual will help you ensure the delivery of culturally sensitive care.

     $169.00/USD

 Developed by Pastoral Care Professionals, this program includes
 essential Spanish and information on:

• Family Dynamics
• Five Common Prayers
• Life and Death Rituals of Spanish Speakers
• Phrases Related to Death, Funeral Arrangements, Emergencies, and much more.
• A Complete Profile That Includes Preferences, Customs, Diet, and Popular Religions
• Cultural Traits that Help Improve Trust and Build Relationships
   
• Laminated Cards and much more

Spanish Without Borders for Pastoral Care Professionals in HealthCare is a must for Chaplains, Ministers and Pastors who interact with Spanish speakers in a medical environment.

Includes: Booklet, 4 Pocket Sized, Laminated Cards for quick reference and Unlimited Web Support.

    $34.95/USD

Developed for Health Care professional that want to improve trust, loyalty and patient satisfaction, this specialized program includes these phrases:

Elementary Spanish Related to Workups and Emergencies

• Commands and Orders

• Delivering Good and Bad News

• Working with Interpreters

• Setting Appointments

• Showing Respect and Creating Trust

• Involving Families in Decision-making

• Treating Common Ailments

• Effective Greeting Protocol and Formality

Much, much more

Includes: Booklet, 4 Pocket Sized, Laminated Cards for quick reference and Unlimited Web Support.

   $34.95/USD

Building Bridges Between English & Spanish Speakers in the Workplace

Now executives and division leaders can deliver a meaningful
 message to their Spanish-speaking associates. 

Included in this program are words and phrases related to leading groups, sharing your vision, connecting with employee values, and much more. 

This program also explains Enhanced Communication in detail.

A must have for managers at all levels that interact with Spanish speakers. 

Includes: Booklet, 4 Pocket Sized, Laminated Cards for quick reference and  Unlimited Web Support.

    $34.95/USD

Survival level Spanish for Hotel Housekeeping Managers

This audio program includes:

• An Extensive Housekeeping Vocabulary

• Requests and Commands

• Key Cultural Insights

• Motivational One-liners

• Phrases Related to Giving Directions

• Words Related to Follow-up

• Coaching & Counseling

• Much more

This program contains hundreds of essential phrases and an extended English/Spanish Dictionary.

 It includes a Booklet and 4 Pocket Sized, Laminated Cards for quick reference

     $34.95/USD

   Bridge the Cultural/Linguistic Gap

Human Resources Professionals can now avoid the frustration and

confusion that result when neither the speaker nor the listener is

certain of what is being said.

This program contains:

• Key Interview Questions

• Counseling & Disciplinary Action

• Strategies for Enhanced Recruitment

• Formal Interactive Dynamics

• How to Explain Complex Employee Benefits

• Cultural Intelligence
  Much More

Includes: Booklet, 4 Pocket Sized, Laminated Cards for quick reference and Unlimited Web Support.

   $34.95/USD

 Improve Emergency Communication

Specific to Emergency Responders, this program includes 
survival level Spanish and simple commands and terms 
related to:

• Immediate Action Requests

• Self Identification

• Common Household Injuries

• Phrases Related to Violent Acts

• Accident Investigation

• Working With Families and Calming Others

• Phrases Related to Natural Disasters

Spanish Without Borders for Emergency HealthCare Providers is a must for Paramedics, Emergency Centers, Social Services and other professionals who interact with Spanish speakers in a fast paced medical environment.

Includes: Booklet, 4 Pocket Sized, Laminated Cards for quick reference and Unlimited Web Support.

   $34.95/USD

 Specifically designed for law enforcement professionals including 
police and other civil servants. Contains phrases, words and 
commands related to  primary interactions with Spanish-speaking 
citizens.

This program will teach officers about:

• Understanding the US Hispanic Culture

• Communication Styles

• Creating Trusting Relationships

• Family Dynamics - Who to Speak To

• Making Presentations

• Useful Commands

• Motor Vehicle Scenarios

• Home Disturbance Phraseology

• Domestic Violence

Includes: Booklet, 4 Pocket Sized, Laminated Cards for quick reference and Unlimited Web Support.

    $34.95/USD