This one-of-a-kind book was written specifically for leaders who want to improve relations, create trust and respect, and provide culturally intelligent leadership to the fastest growing segment of the U.S. population.   From start to finish its 165 pages are filled with information, case studies and strategies that help you master the cornerstones of Transformational Leadership and interact with their employees like never before.

  

In addition to learning about the Spanish-speaking culture, managers can also implement simple steps that will help them enhance employee satisfaction and improve morale in any culturally mixed environment.

$19.95/USD
 

Developed for Health Care professional that want to improve trust, loyalty and patient satisfaction, this specialized program includes these phrases: Elementary Spanish Related to Workups and Emergencies Commands and Orders Delivering Good and Bad News Working with Interpreters Setting Appointments Showing Respect and Creating Trust Involving Families in Decision-making Treating Common Ailments Effective Greeting Protocol and Formality Much, much more   Includes: (4) Audio CDs, 6 Laminated Cards, 79-Page Manual and Web Support

$89.00/USD

Now executives and division leaders can deliver a meaningful message to their Spanish-speaking associates.  Included in this program are words and phrases related to leading groups, sharing your vision, connecting with employee values, and much more.  This program also explains Enhanced Communication in detail. A must have for managers at all levels that interact with Spanish speakers.    Includes: (4) Audio CDs, (6) Laminated Cards, (80-Page) Manual, and Web Support

$89.00/USD

Human Resources Professionals can now avoid the frustration and confusion that result when neither the speaker nor the listener is certain of what is being said.   This program contains:  - Key Interview Questions - Counseling & Disciplinary Action - Language that Motivates Others - Strategies for Enhanced Communication - Speaking with Cultural Intelligence - Formal Interactive Dynamics - How to Explain Complex Employee Benefits - Simple and Strategic Spanish - Much More      Includes: - (4) Audio CDs - (80-Page) Manual - Free Web Support - (6) Laminated Cards

$89.00/USD

 Improve Emergency Communication

Specific to Emergency Responders, this program includes 
survival level Spanish and simple commands and terms 
related to:

• Immediate Action Requests

• Self Identification

• Common Household Injuries

• Phrases Related to Violent Acts

• Accident Investigation

• Working With Families and Calming Others

• Phrases Related to Natural Disasters

Spanish Without Borders for Emergency HealthCare Providers is a must for Paramedics, Emergency Centers, Social Services and other professionals who interact with Spanish speakers in a fast paced medical environment.

Includes: Booklet, 4 Pocket Sized, Laminated Cards for quick reference and Unlimited Web Support.

   $34.95/USD